Phone

403-581-6159

Email Address

info@equipmentfactorydirect.com

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Warranty

Our Warranty – Your Peace of Mind

At Equipment Factory Direct, we stand behind every piece of equipment we sell. We want you to feel confident knowing your investment is protected with our reliable warranty coverage.

What Our Warranty Includes

  • Manufacturer’s Warranty – Most of our equipment comes with full manufacturer coverage.
  • Parts & Labor Protection – Coverage for defective parts and repair labor during the warranty period.
  • Replacement Guarantee – If your equipment can’t be repaired, we’ll help with a replacement solution.
  • Extended Warranty Options – Add extra protection beyond the standard coverage for even greater peace of mind.
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Why Our Warranty Stands Out

  1. No Hidden Fine Print – Simple, transparent coverage you can trust.

  2. Nationwide Support – Authorized service centers available to assist wherever you are.

  3. Fast Service – Quick response to minimize downtime and keep your business moving.

  4. Expert Technicians – Certified professionals handle all repairs and maintenance.

  5. Genuine Parts Only – All replacements use original, high-quality manufacturer parts.

  6. Customer-First Policy – We work with you to find the fastest and most convenient solution.

  7. Extended Coverage Options – Choose additional protection to match your business needs.

  8. Easy Claim Process – Hassle-free steps to get your equipment repaired or replaced.

  9. Peace of Mind Guarantee – We back our warranty so you can focus on your business, not repairs.

How to Claim Warranty

  • Contact Our Support Team – Reach us by phone, email, or through our online form.

  • Provide Equipment Details – Share the model number, purchase date, and a brief description of the issue.

  • Warranty Verification – Our team will quickly confirm your coverage and eligibility.

  • Submit Proof of Purchase – Upload or send a copy of your sales receipt or invoice.

  • Initial Troubleshooting – Our technicians may guide you through quick checks to solve minor issues on the spot.

  • Arrange Service or Repair – We’ll schedule an authorized technician to inspect and repair your equipment.

  • Parts Replacement (If Needed) – Genuine manufacturer parts are provided under coverage.

  • Replacement or Exchange – If the equipment can’t be fixed, we’ll help arrange a replacement.

  • Ongoing Updates – You’ll receive regular updates on the status of your claim.

  • Get Back to Work – Once resolved, your equipment will be returned or replaced promptly so you can continue operations.

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